I had a rather strange customer service experience today with Standard Chartered. Strange probably isn’t the word — frustrating perhaps. The missing insurance policy itself isn’t even what bothered me most; it was the feeling of being abandoned by the platform that sold me the product.
A Simple Purchase That Went Wrong
On 27 April 2026, I logged into my Standard Chartered banking app. There was a promotion to purchase travel insurance from Allianz. With upcoming travel plans, I bought two policies through the app – one for a trip in May and another for a trip in October. The bank deducted the money for both transactions immediately. Shortly afterwards, I received the May trip’s policy certificate and everything looked normal. The October certificate, however, never arrived.