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My Name Is Not Willy

I am unsure if you have experienced something similar like I do.  Day in, day out, I do the same thing, travel the same set of roads, see the same group of people, the same set of buildings; the very sameness that is reinforced by the routine activities that burned inside my head like the burn-in of an old plasma television.  People’s names, bus numbers, addresses, telephone numbers, voicemail passwords, floor numbers, colour of the lifts, decoration of the lobbies, layouts of the office, of the shops, of where I live – everything that seems impossible to forget today.  Fast forward to decades in the future, how much detail would I remember?  Hardly any, I reckon.  But I think memory leak is not the only culprit.  ‘I forgot’ implies that a piece of my memory has vanished.  Yet, memories do not vanish.  Memories get overwritten by memories of similar nature.  Memories get distorted by the dreams that we generate while we are sleeping.  In short, some past memories get buried so deep over time that the more we attempt to peel away the layers, the more distorted they become, which in turn being moulded into something of our imagination.  Perhaps that explains why ex-lovers and past crushes always look exceptionally stunning and beautiful – in our minds.

Here is what I remember when I think of my secondary school in Hong Kong: Through the wooden front entrance, on the right was a row of windows.  On the left was a stall that sold snacks and beverages.  Beyond the stall was an open air spiral staircase that led to an indoor playground at a lower level.  Inside the playground, on the far end was a stage.  On the right was teachers’ office.  I might have been inside for several occasions but I only remember two significant ones.  One time I was being caned.  I forgot what crime I had committed but I remember what punishment I had received.  Another time I wanted to see the vice principal.  Thanking him for helping me to get the scholarship to study in UK.  To express my thanks in a more tangible way, I gave him the honour to give me an English name because I had this concern that British people would find it difficult to remember my Chinese name.  I could see from his glittering eyes that he was happy.  He asked if I wanted a common name or a rare one.  I asked for a rare one in a heartbeat.

Why did I do that?!

So my vice principal opened up a Catholic dictionary for names and picked one for me.  To ensure that I remember where my name comes from, he made a copy of the relevant page for my future reference.  That was before the days of Internet whereby almost anything under the moon and sun is just a Google away.  Till today, I still like the uniqueness of my English given name.  But I cannot deny that it has confused the living hell out of everyone around me.  People have tried to adapt.  Some insist in spelling my name the way they think it should be.  Like Wilfred.  One has taken the liberty to create a nickname for me.

You know how working is like.  There is one task you need to do.  And you have become so focused that people’s chatting around you no longer bothers you, how loud your neighbour types no longer bothers you, even the vacuum machine or the coffee making machine nearby no longer bothers you.  These sources of sound do not vanish.  They are merely overwritten by the internal thinking and dialogues inside your head.  One day while I was totally absorbed in my work, there was a small voice nearby that had become louder and louder until this new colleague of mine had to come really close to me, wave at me, and distract me.  He said, “Willy, I was calling you!”.  WHO?!  To give a bit of background here, he is one great guy at work.  The problem is that I am not trained to response to the name Willy.  I am amused in a sense that I get to relive the journey of how a baby learns to respond to his or her name called by others.  I am also amused in a sense that I could take the opportunity to assume another persona during working hours.  Willy to me is like Sasha Fierce to Beyoncé Knowles.  Wilfrid has integrity, he would not do certain things at work.  But what about Willy?  Perhaps Willy is a retard at work because retards do not need to do much but yet have a role to play.  Or perhaps Willy should be someone ruthless, brutal, who has the mindset of winning is everything, whatever the cost, whatever it takes.  Wilfrid could never be a CEO but perhaps Willy may have a shot?

Now how about that?

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60km, S$90, 2 Toilet Seats I Installed With My Bare Hands

This post is dedicated to Mark’s Warden.  For she has showed me the way when no others could.  So, thank you.  This post, I hope, is the first and last time my toilet bowl is featured in my website.  The story begins with the heavy drilling noise from one of our neighbors one morning, when I was nursing my flu and onto the second day of my anti-biotic medication.  Another apartment bought and sold, another renovation to take place.  The dust that we had borne when the family next door had their home renovated, the incoming mess is going to be all over again.  And now, someone somewhere was hacking the floor, hacking the wall.  Two drillers at least.  I could feel the vibration.  The mechanical pulsation that no music regardless how loud could overcome or conquer.

The intense drilling sound did hit me with something else other than distraction.  It focused onto an inspiration that was incepted into my mind: Time to replace our broken toilet seats.  To do that, I had to remove the part of the seat that appeared to have glued to the toilet bowl.  I tried to remove it by brutal force with the back of a hammer.  It would not budge.  I then Googled for a solution.  Lo and behold, there are more than one YouTube videos on this very topic.  And you would think, who would spend time making such a trivial video?  Well, I thank the dudes who make them.

To uninstall a toilet seat, all you need to do is to unscrew two bolts from directly underneath the hinge.  You can even use your bare hands.  After I did that, I took some scientific measurements on every dimension I can think of, and then headed off to the address provided by Mark’s Warden.  I felt lifted as I sped away from the deafening drilling sound.

A toilet seat is just a toilet seat, yes?  Not so.  There are different brands, different shapes, different models from different eras.  I walked from shops to shops showing them the measurements.  But no one could understand.  No matter.  I had lunch around the area, much delighted by the delicious wanton noodle at Balestier Road.  After lunch, I drove home, Googled the address of the toilet distributor, and I headed to Balmoral Plaza carrying with me the broken toilet seat.  If there is one place I can replace my MaClaire toilet seats, that has to be it.  Yes?

Not when the office does not exist anymore.  Fortunately, Balmoral Plaza was not far from Balestier Road.  I walked into the first shop at Balestier Road with my decade old toilet seat.  One young and pretty girl with strong Thai accent greeted me with a smile and said, “Eeee, yours is so small!”.  I was taken aback as that was a comment I seldom encounter.  I replied, “Well, it is six and a half inches.”  “Really?” replied her.  “Yes, hole-to-hole,” I added.

Matching the hole-to-hole dimension is the first step (the distance between the bolts that hold the seat in place).  Unfortunately we could not find a matching shape.  “It is better if you can find the same brand,” she offered.  And so I attempted.  Walking from one shop to another, holding the toilet seat with me, like a detective, I was hunting for the MaClaire toilets.  Finally, I got a lead that a shop called Lookz carries the brand.  The good news was, I found the shop.  The bad news was, the car park was not nearby.

I parked the car, opened the car boot, and took out my old toilet seat.  Sigh.  So I was going to carry a toilet seat, through the public housing estate, and through the bus stop and row of shops full of people.  Look at the bright side, I saw a thick blanket of dark cloud forming from a distance.  If it rained, I could use the toilet seat cover as an umbrella.

Yes, I found the MaClaire brand selling at Lookz.  No, I could not find the exact match.  The friendly staffs were helpful in showing me that the difference was not significant.  They removed one of the display unit and set my old toilet seat onto their new toilet bowl.  “You see, it is just a bit wider.  Wider, more shiok!” the young handsome tall man said with a genuine smile.  The word shiok did it (shiok means extreme pleasure I think).  “How much does it cost,” asked I.  “S$55,” he replied.  “S$55?!  Best price please!  I am buying two.”  “Erm.”  “Cash!  I pay cash!”  A minute later, he returned with a discount price of S$90 for two and a smile, “This is soft closing.  Better than yours!”.

Looking back, I have no idea if I have paid too much or just about right.  I am happy that the seats are now fixed.  And I managed to sleep for an hour with the stereo symphony of the dual drilling machines from our neighbor upstairs or downstairs, I do not know.  I am unable to figure out.

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Cruising At The Speed of Snail, Lately

Lately, I find myself cruising at snail speed, on almost everything that I am doing, that I am planning to do.  Perhaps August is the month that is at the tail end of a summer holiday, but not quite near to the year end events such as Christmas celebration.  Or perhaps, I am feeling blah hit by cumulative blocks of things-not-moving.  When things are not moving, there seems to be a lack of liveliness.  Where there is a lack of liveliness, things do not seem to be as interesting.  Hence, blah.

Lately, I am reading a book on how to appreciate novels.  While the narration is lively, the topic is heavy, especially for those who are not trained in literature.  But I want to finish reading the book.  Because one day I may write a novel.  And I feel that this book is talking to me, on what to look out for, and how to construct certain things.  Things!  What things?  It is quite an ambition to cramp semesters worth of content into a book.  And therefore, I am reading it slowly.  At snail speed.

Lately, our Spanish teacher has moved onto another school, teaching younger children.  We had a farewell dinner at Bussorah Street.  It was my first time visiting that part of Singapore.  At one end of the street is a majestic mosque.  What a beautiful sight!  I wonder if this mosque allows visitors to enter, like the churches.  On top of my dinning table today are two Spanish exercise books that Cynthia and I have purchased.  They are still good as new.  Because they are new and untouched.  I know we have to find a way to make some real progress in our Spanish study, lest we may lose our momentum.  And I have been thinking lately.  Perhaps all we need is to write some crazy Spanish, speak some crazy Spanish, make some mistakes, a lot of mistakes, and learn from them.  It is hard to learn how to cycle if we are trying too hard not to fall, isn’t it?

Cycling in Singapore outside the designated areas is a crazy idea.  I have friends who are passionate in cycling, who think that it is OK to cycle on the roads here.  I too am passionate on cycling but I treasure my life.  Rarely do I see cyclists here giving hand signals when changing lanes.  Or turn on the lights – front and rear – in the evening.  If the Singaporean drivers cannot even take care of the motorcyclists on the roads, what make anyone think that it is safe to cycle on the roads that are meant for automobiles?  One evening, as I drove from my workplace to town, I saw a SUV blatantly went through a red light while the rest of the cars were waiting patiently for the green light.  A few junctions later, I saw a cyclist going through a red light when the light changed from green to red.  After making a turn, I saw a big truck crashed onto a yellow taxi.  All within no more than 2 kilometers.  Tell me, is it or is it not crazy to cycle in town?

Oh, one day, while I was driving, I saw a cyclist climbing the up slope of a slip road and that slip road would eventually lead to a highway.  I think there is a fine line between bravery and insanity.

Lately, I have not had the opportunity to jam.  And I miss my band.  Commitment is often not something we could demand from others, or even ourselves.  I get that.  It is because grown-ups have different life priorities.  Cynthia and I have been watching a Japanese anime series called “Nana”.  Yes, we can relate to the challenge of regrouping, or the desperation of finding a drummer.  I wish I could say in conviction that if Nana can do it, we too can do it!  But I am not a teen no more.

While the band is put on hold (or on a very slow progress, like sub-zero), I still have the desire to do a demo recording on the songs I wrote over the years.  I know in certainty that slowly, I will forget the songs bit by bit.  I suspect that like many things in life, this would probably take lesser time than I have anticipated.  So why not start now?

Lately, for some strange reasons, my life has turned geek.  Gaming aside, I had this huge episode with my network storage device that I have promised a friend who has helped in our rescue mission to write an entry here in order to commemorate our victory against all odds (I will, buddy!).  I have also bought a docking station that allows me to swap the hard disks with a push of a button, which I am still trying to get it to work the way I desire.  And I have bought a multimedia card that turns my computer into a TV console, which I am still unable to record the HD content (I doubt that I could).  And this evening, my friend has passed me this really funky, this expensively funky device that does more than merely a HDMI switch for trial, which I am digging deep into the features that suppose to enhance the picture quality while satisfying my explosive need of more and more HDMI inputs.  At times I wonder, when I get to the age of my mother today, would I be staring at the pieces of technological devices and ponder: What the heck are these things for?!

Lately, I have started to think about how much money I would need to put aside for a comfortable retirement in Singapore.  I think the calculation slows down to a snail speed when the figure reached six digits.  Like before and the rest, that calculation has to be put on hold.

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Freezing Time

The above picture was taken by Benny.  In the picture are Lora, Cynthia, my niece Bethany, and I.  We were in a restaurant of my choice, near Bird Park.  Quite possibly the most authentic Dim Sum restaurant that we can afford, that my sister and I have located so far.  I asked if I could take little Bethany to see the birds in the park next door.  Her parents looked at each other as though it was one of the rather bizarre requests they have encountered.  Our deadlock was saved by the pouring rain after our sumptuous lunch.  Thank you Lora for picking up the bill.  It was a lovely birthday celebration.  O happy day.

I love my insurance agent.  I would recommend her to anyone in need of a coverage.  On Friday, she called me, “Tomorrow is your birthday and I wish you a happy birthday in advance!”.  I hesitated and said out loud, “Tomorrow is my birthday?”  She went silence hiding in embarrassment.  I broke my silence and screamed, “Tomorrow is my birthday!”.

The first thing that came to my mind when I thought of what I wanted for my birthday was to freeze time.  “What age you want to be at then?” asked Cynthia in the car.  Without thinking, I answered, “26”.  She asked why.  I had no idea except subconsciously, being 26 was the happiest time of my life (so far).  She asked again, “Why?”.  I did a mental scan on the major events that happened when I was 26.  That year, I fell in love.

30 minutes before the clock struck midnight, I have initiated an assault to my storeroom.  Something I have been wanting to do for more than a decade of inhabiting in this cosy apartment of ours.  Systematically, I torn out the pieces of junk covered in decade old dust and moved them by batches to the disposable area at my ground lobby.  The process took a lot lesser time than I thought, which makes me wonder why I have been putting this off for so long.  The next morning, my mother called.  “You remember my birthday!” I exclaimed.  In retrospect, what a dumb thing to say.  Of course she does.  It must have been a memorable day of pain and relief for her.  When I told her what I did last evening, she said, “Things that you haven’t used for two years you should throw them away.”  I love my mother and her easy-to-follow guidance.

Cynthia was speechless looking at her dream came true in the most unexpected day of the calendar.  The next morning, on my birthday, I made another assault to my common bedroom – the extended storeroom.  This should make my mother and mother-in-law happy too, as they do stay with us in that room occasionally.  If you could see the before and after images of my storeroom and common bedroom, you too would be shocked by the amount of space reclaimed.

What should I do with my 40 feet tall music CD tower if I am to stake them on top of one another now that I have digitalized them (to the best of my measurement)?  It is a tough decision, tougher than throwing away magazines in plastic wrap, sentimental items that serve no purpose, and items that are in at best partially working condition.  For now, I tug them alphabetically in cardboard boxes.  Since there is no point to display a subset of my CD collection in my living room, I have re-purposed my CD rack into a DVD rack, which involved a re-positioning of 21 beams across 140 holes in total on both sides of the stand.  24 hours into my impromptu spring cleaning, on my birthday, I was thoroughly exhausted, feeling the body ache here and there.  But it was a satisfying exercise, a precursor to our long overdue renovation.

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The Cloud Watcher

I am not a sociologist.  But I suspect that when you temporary move someone from one environment to another, that causes a temporary change in behavior that may linger for a little bit when you move that someone back to the original environment.  For the last two weeks, in France, I constantly kept an eye on the sky.  The quality of light on my subjects and finding the spot to have the most beautiful blue sky as a background is something I would look for when taking pictures.  I observe that the portion of the sky that is nearest the giant light bulb – the sun – is often less blue than the portion that is furthest away from it.  Of course, how deep the blue is depends on the absence of cloud, the air humidity, and the time of the day.  At least that is how I would form my theory literally from thin air as I explained to Cynthia in the car this morning.  In any given normal day in Singapore, I would not pay that much attention to how the sky looks like.  But because I was so used to watching the sky while we were holidaying in France, I have this temporary habit to pause and scan our atmosphere.  What a beautiful day this morning!  I could see patches of light blue in the sky hiding behind countless of fluffy cotton-like cloud.  I read somewhere that there is a terminology for cloud of that form.  But I forgot what it is called.

“How come the blue sky in Singapore is not as blue as the one in France?” asked Cynthia.  And that was when I pulled out that theory of mine from thin air.  She bought it, like she is buying all my bizarre theories.  The same way as I am taking everything that she attempts to cook.  That is what couples do, yes?

This morning, the blue sky dotted with fluffy clouds was exceptionally adorable.  At one spot, we caught two patches of blue sky, in two different taints.  A lighter blue on top and a darker blue at the bottom, separated by a rather thick thread of cloud in the form of a white scarf.  As we looked ahead, we have seen something unusual.  A skyline that was not there before we left town two weeks ago.  We can see the faraway commercial buildings, a view that was blocked by the long rows of trees along the highway.  What happens to the trees?  The tall ones are now replaced by the shorter ones, younger looking ones, different looking ones, with different types of colors, in the form of an inverted mop.  Part of the highway expansion project, perhaps?

I think drivers in Singapore should at least try to rent and drive a small car during one of the overseas trips.  Like a 1.4 litre diesel car that we drove in France.  I have become more aware of the slower moving vehicles on the road.  I have become – temporarily – a more gentle driver, which surprisingly good I am feeling.

Last evening, we drove pass Cineleisure at Orchard after watching a movie at the very building.  Cynthia exclaimed, “Look, there is a new McDonald’s!”  We visit Orchard often and where does the McDonald’s come from?  We were away for merely two weeks!  More shockingly, we noticed a brand new building facing Cinelesiure, linked by the new McDonald’s.  I searched deep into my memory.  A long time ago it was a road.  And the road became a green patch of state land, a park perhaps.  I thought hard till I hit a mental void.  Then suddenly I thought of the Japanese animation Evangelion:1.0 whereby mechanical buildings spawn from the ground at night changing the landscape of the entire city.

I am serious.  Where does that building come from?!

This morning, after I parked my car at my office area, in the far east of the city, I greeted the lady who handles my season car park payment.  She was not her usual self.  What’s wrong, I asked.  A lizard (gecko), she screamed.  Geckos are friendly animals.  They eat up the small insects.  I tried to explain.  She jumped out of her counter, called out in Malay, and soon a male cleaner came by with a broom.  A type of broom with short, hard bristles.  Leave it alone, I pleaded for mercy on behalf of a harmless animal.  I have not seen someone murders a gecko in real life and I was speechless as I saw the cleaner in one swift motion pinned down the animal with the broom and stepped onto it.  And I saw a lifeless gecko.  A sizable one.

Outside, the sky was as beautiful as an hour ago, when Cynthia and I stepped out of our home.  I wonder when I will stop admiring the sky and return to my usual routines.  There are things that are out of our control (poor gecko); there are things that we can influence (more gentle driving on the road); there are natural gifts that are free (the sun, the beautiful blue sky, and the shape-shifting clouds); and there are ever changing man made landscapes that remind us that today is not the same as yesterday is not the same as the day before.

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Summer Blog Episode 11 – Headphones and Lipsticks, Testicles and Handbags (Final Episode III)

On the Friday before our two weeks summer holiday to Europe, what a beautiful morning it was.  Life had been hectic, up until that morning.  I felt so lifted that morning.  And as I walked towards our car, I stopped, and realized that I have forgotten to bring something important to work.

“Oops. Where are my headphones?” asked I.  Cynthia reached into her handbag and asked, “Do you want to borrow mine?”  I shook my head and answered, “Don’t worry.  I have another set in the car.”  “Another pair?!  How many headphones do you have?!”

Well, we are men.  We have backup accessories and devices everywhere we go.

“Like me having a lipstick on every handbag then?” Cynthia pondered.  “You have a lipstick in each of your handbag?!” exclaimed I.  And she nodded.  Maybe it is a girl thing.

You see.  Even after living with that someone for more than a decade, there are still much to be learned.

On the way to work, we were in an exceptional chatty mood.  Cynthia has recently moved into a new role, dominated by men.  Out of nowhere she asked, “Is it normal for men to shift the testicles during meeting?”

Good question.  I am pretty sure I have seen it before from time to time, when we have meetings with only men.  I mean, it is like scratching your head or digging your ears, yes?

“Hmm.  Do girls shift the boobs in an all-girl-meeting, when no men are watching?” I innocently inquired.  “Of course not!  We are civilized.  Not like men,” replied Cynthia.  “What do you girls do then?”

“Hmm.  We talk about makeup and handbags?”

Just when you think you know what the world of the opposite sex is like.

By the time you read this episode, I shall be on my way back to Singapore.  Right now as I am doing my final round of edit for this entire series, I feel as though I have time traveled forward, picture how you would react reading this series, and back.  And by the time I read this again, I wonder if I would think that this series is indeed a silly idea.  Don’t blame me.  Blame Bob the Botâ„¢.

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Summer Blog Episode 7 – Organic Vegetable Noodle With Soup

Recently I have been experimenting in becoming a quasi-vegetarian.  There had been in the past heated debate between my friends and I on how healthy, or rather not healthy some vegetarian dishes are.  Granted.  San meat does not mean that it is good for health.  To take one level up, recently I have been experimenting with organic vegetarian food.  And there is one that I frequently visit, with Cynthia, because the restaurant is near to our Spanish school.  To be frank, Cynthia is not too keen on the dishes.  For me, when it comes to new experiences, my mind is pretty open.  And I think the “Vegetable Noodle with Soup” dish has put my open mind to the test.

Having tried almost all their menu times, I was curious on what “Vegetable Noodle with Soup” tastes like.  The amazing is, after spending close to half an hour consuming it, I have managed to deciphered how to cook it.  Here is the recipe.

Step 1 – Boil the water, cook the noodle, drain the water from the noodle, and put the noodle aside.

Step 2 – Boil the water, put in one piece of organic sweet corn, a few slides of dried seaweed (there is no organic seaweed, is there?), a few slides of organic tomatoes, a few slides of organic cabbage, a few slides of organic carrots, and two pieces of organic tofu.  I presume you know the order of which one to cook first (for example, sweet corns and carrots take the longest to cook).

Step 3 – Resist the temptation to add salt or any seasoning or flavoring.

Step 4 – Put the cooked noodle inside the organic vegetable soup.  Bring to boil and serve hot.

When Benny – my brother-in-law – heard my experience, he asked, “Is it appetizing at all?”.  I suppose that was why I took half an hour to consume the dish.  And when I looked around, there were dinners who took longer than I to finish their food.  I think that answers Benny’s question.

PS. Believe it or not, I am considering to add this into my regular home cooked diet because it is so easy to make.

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Summer Blog Episode 5 – Lifts Going Crazy

This is a true story.

The problem was not without warning.  At first I discovered that the buttons that called the lifts were not as responsive.  At times when I pressed the button, it remained dull, and nothing happened.  As if determined by some random events behind the electrical circuits, the button would light up, eventually.  At random.  In a modern living environment going by the observation that since this was a common problem, someone would have reported it, and hence there was no need for me to take action.  Perhaps that was why this problem was escalated to a second stage.

One warm afternoon, I was back from my grocery trip.  Carrying with me bags and bags of goods, I could barely walk on a leveled ground.  Called for the lift but none of the button worked.  I waited for a divine intervention but there was none.  Strangely, the lifts went up and down under their own will.  At times, a human or two got spat out of the metallic container and before I could enter, it closed its mouth.  How did those able to board the lift if no one could signal it to stop at their floors?

Lack of options, I walked up the stairs, carrying the heavy bags.  On my way up, I saw someone on the way down.  We greeted silently and exchanged a reluctant smile that did not say much but said it all.  I wonder what would happen if I was 100 years old.  The stairs looked indeed daunting.

Shortly after, I needed to get out of the apartment.  I attempted to call for a lift, it did not seem to work.  Lifts went crazy going up and down on their own.  While contemplating if I should take the stairs instead, one lift arrived at my floor.  I dashed inside without much thinking.  Suddenly it struck me.  What made me think that I could control the lift from inside?  As it closed its mouth, I felt as though I had been swallowed by a crazy lift.

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Summer Blog Episode 4 – I Am A Wallpaper

Year 2000, Kevin Bacon played the character of Hollow Man.  Being invisible, this fictional scientist takes full advantage of his new found ability doing stuffs that he would not be able to do, including spying on his female neighbor.  Rumor says that there is a deleted rape scene too.  The film prompted me to read “The Invisible Man” by H. G. Wells.  Imagine what I would do if I can be invisible.  Imagine what you would do.  That sense of invincibility.  Even if one perishes, no one knows (assuming that invisibility persists through death and beyond, which I recall according to the story, it is not the case).

The opposite of Hollow Man is not any one on the street, I think.  The opposite of being invincibly invisible is being visible but no one takes notice.  Like fading into the background or becoming a piece of everyday wallpaper that no one stops and takes notice.

One day, I went into a restaurant alone.  The staffs were busy doing the things they did.  I chose a seat in the middle of the restaurant.  Still, no one attended to me.  I stood up, picked up a menu nearby, returned to my seat, and started reading.  Quietly contemplated on what my lunch would be, I could not help but to observe that people around me were aware of my presence but liked a piece of wallpaper, I had faded onto the background.  Perhaps when the lunch hour was over, when the rest of the customers had eaten, paid, and gone, the staffs might notice someone siting in the middle of the restaurant reading a menu.  And they might wonder when did I step into the restaurant in the first place.  Or not.

It seems to me that the only time when we get to notice, examine, and appreciate the wallpaper is when the room is empty, newly renovated perhaps.

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A Comic Relief – Uh Huh … Say Hello To mioTV?

I love watching Formula One on TV, at home.  Getting another setup box because ESPN is moving back to SingTel this July is something I dread, but inevitable.  I suspect under the umbrella of mio Home – a bundle of land lines (yes, plural!), broadband, and television – I may have saved some money.  It took the super patience SingTel sales consultant at Bishan Junction 8 one full hour to explain to me how mio Home works.  Who says the SingTel service is bad?!  After that one hour fruitful session, Cynthia commented that both of us were like a broken record.  “F1 will be broadcast in mioTV?”  “Yes, F1 will be broadcast in mioTV.”  “You sure F1 will be broadcast in mioTV?”  “Yes, I am sure F1 will be broadcast in mioTV.”  “I am signing up for this only because of F1.”  “Really?  Just F1?”  “Really, just F1.  So you sure come this July I can watch F1 on mioTV?”  “Yes, F1 will be on mioTV.”  “This July?”  “Wait a minute please.  Let me check.”

OK.  At least he admitted that he was not that sure.  All that drilling was not going nowhere.

After what appeared like 10 minutes, this friendly SingTel sales consultant emerged from his office and produced a screen printout for me.  He said with a big smile, “This is not easy to come by!”.  And I wondered why.

I love working with sales and service consultants, face-to-face or on the phone.  I always picture them as someone cheerful, always eagers to help.  After my mioTV installation appointment was made, I needed to shift the morning session to afternoon.  No problem, the hotline said.  A few days later, I needed to shift the afternoon session back to morning.  Sorry sir, all fully booked – so said the hotline.  On the day itself, SingTel called me if I could shift the appointment to the morning.  Really, I kept my entire day free just for SingTel.  Of course you can.

There is one good thing coming out of this mioTV exercise.  The sales consultant was so helpful that upon further poked by me, I was informed that the promotional rate for my 3G mobile broadband add-on (30 GB) will be expired on July 2nd, this year.  It will be a hike from S$12.57 per month to S$39.99!  My oh my, how lucky I am to discover this than years later, when I would discover that I had been paying so much more per month for a much slower speed.  Like before.

July 2nd I will be out-of-town.  Can I sign up for another promotional deal for July 2nd onwards (S$13+ with a reduced quota of 10GB, a cap of S$39.99 a month – finally! – and the speed is increased from 1 Mbps to 7 Mbps!)?  Hot-line replied: Nope, because today is not July 2nd and you can only do it on July 2nd.  OK.  Great.  And I am told that to enjoy the promotional rate, I have to sign up online.  Are there any other ways?  Yes, the hot-line replied.  But I will have to pay S$1 extra per month in order to sign up via the sales consultant on the phone, instead of DIY via online.  This really makes sense.  Especially when I am out-of-town.

Fine.  I requested to terminate my 3G data plan from July 2nd onwards and will deal with it when I am back from my summer holiday.  How I love SingTel for prompting us to be alert and creative in solving problems.  All the so-called savings from mio Home bundle would have been wiped off by the silent hike of the 3G data price.

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The duo who installed mioTV for me were fantastic.  101% service oriented, dramatic with a good sense of humor.  If there was a feedback form, I would have punched in 5-star rating for all categories.

Hours ahead of the scheduled appointment, this duo appeared at my doorsteps.  The Chinese guy had such a big pair of eyes and defined face line that I bet girls would melt seeing him.  After opening the phone socket at my living room near to my telephone, one guy got a shock.  Where was the 2nd line?!  The what?!  2nd line!  The Chinese guy turned the tracer on and the Malay guy (equally charming) went to the phone switch box outside of my apartment armed with this bizarre hand machine that emitted sound.  I suppose this futuristic device is to determine the phone signal without having to tap onto the physical wires.  How nice if the Matrix has incorporated this idea into the film.

“Is there a tone?” the Chinese guy would shout.  “No!” the Malay guy would reply.  The Chinese guy would switch to another bare wire and shouted out loud, “Is there a tone?”  “No!”  “How about this?”  “No!”  “And this?”  “NO!”.  “THIS?”  “NO!”. “THIS?”  “NO!”. “THIS?”  “NO!”. “THIS?”  “NO!”.

Déjà vu.  It was broken record once again.

“Where is the main wire?” asked the Chinese guy.  “Erm, I have no idea,” I replied.  Shortly, I realized that he was talking to himself.  Next, three of us – the good looking duo and I – were busy going round my apartment to hunt for that missing wire.  Later, after some detailed explanation from the Chinese guy, I understood that outside my home, there is a telephone cable that concealed 3 pairs of wires.  This cable goes underneath the floor outside my home, into my home, and emerges from a main socket somewhere.  And our job was to find out where.

As the hunting team combed through my apartment, I was busy concealing all the not too PG stuffs.  Like my used socks and what not.  One socket after another socket, we frown in disappointment.  Finally, we have located the source.  When we opened the case, it was empty!  The Chinese guy exclaimed, “The cable should come out from there!”.  “But there is nothing inside!” I replied in equal if not more enthusiasm and drama.  The duo stormed through my kitchen, through my storeroom, even went into the false ceilings of the bathrooms turning my house upside down.  I really give it to their positive work attitude.  After what appeared as a fruitless exercise, we concluded that the contractor who renovated my home back in 2000 must have forgotten to connect all six wires from the cable outside to my home inside.

What does that mean?

Well, my home could potentially support three telephone lines.  How SingTel has this vision that a tiny home like mine would need three telephone lines?  I do not know.  With mio Home, one phone line is dedicated to broadband Internet access shared with my main telephone line.  Another phone line is dedicated to watching TV channels on demand.  Interestingly, because of this 2nd phone line (that comes with a new telephone number!), I now can have two telephones at home!  Cynthia can talk to her mother in Indonesia while at the same time, I to my mother in Hong Kong.  One happy family.  The Chinese guy laughed when he heard me thinking-out-loud and commented that incoming calls for the 2nd phone line is not free, unlike the first one.  “Huh?” I said.  “But you can set up a fax machine and receive faxes for free!” he hinted.

Things you would not have known if not thinking-out-loud.  SingTel puts in a lot of hidden bonus materials for those who care to ask.

Back to the drama, we failed to locate the 2nd phone line.  There was no 2nd phone line in my home.  What a disaster!  “What shall we do now?” I asked.  The duo proposed that they would route a new cable from outside, use the existing StarHub concealed cable truck, drill a hole through my wall, and route the line around my living room to where my telephone is.  Concealed and free-of-charge.

Free?!  Wow.  It is not even SingTel’s problem.  But they were happy to make this works for me.  Though I am not a big fan of mioTV.  I am touched.  Not only did they do all these for free, the Chinese guy was sensitive enough to ask if I have a vacuum cleaner.  “For?!” asked I.  He took out his huge and long tool (I swear I have not seen such size before) – a driller – and told me that if we could suck the dust while he drilled, my home would not be so dusty thereafter.  Good idea.  He drilled and I held the sucker (sorry I forgot the English term for that).  And to add onto the drama, our driller failed to go through!  He tried until his face was all red.  I stayed still and looked at his driller in puzzlement.  Later, we found out that his driller had hit a metal plate put in by StarHub as an attempt to defend its cable (whoever came out with that idea is a true genius).  Wrong hole.  So he positioned his tool up a bit and drilled.  It went through OK.

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It is true.  There is a high chance that if you do not know what you are doing, your mioTV may take 30 to 40 minutes to get switched on.  The SingTel duo said to me that it is IMPORTANT to switch off the power at the mioTV box BEFORE turning off the power main.  Failing to do so may incur a 30 to 40 minutes penalty the next time you switch on mioTV.  If I may backtrack a bit, I also love SingTel for keeping us alert and proactive in not creating a problem in the first place.  The solution can be so simple that you feel like a genius knowing it.

PS. What if I have a sudden power failure while mioTV is on?  Read on and you will understand my concern.

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Contrary to how some may perceive, I love to embrace change.  Take wireless phone as an example.  I have changed from Nokia 8850 to Nokia N85 to Nokia N95 to Nokia N96 to Nokia 97 to now, a Nokia N900 over a decade (on a more serious note, I did change from nVidia to ATI and being a PC gamer to a PS3 gamer).  My next phone is likely to be a different model of a Nokia.  So, how does changing from StarHub TV to SingTel mioTV feel like?

Since during this promotion period (what a scary marketing phrase coming from SingTel), all the channels are opened for viewing, I requested for my favorite girl-fight-girl, girl-fight-lots-of-guys, girl-feed-girl-with-blood movie “Blood, The Last Vampire”.  It is on demand, so once I click OK, the movie started.  Wow.  That is pretty cool.  OK, the censorship is horrible (that’s why I seldom buy DVDs here) but that is nothing to do with SingTel.  Will I pay S$6.42 per movie?  I suppose if I think deeper on how much I spend on StarHub TV’s movie channels a month (S$28) and end up probably not watching any, if I think deeper on how many DVDs that I have bought thinking that I would watch but still in wraps, S$6.42 per movie may seem reasonable.  I don’t think Cynthia will be delighted to drop the Star Movies, HBO, and HBO HD channels currently playing in StarHub TV.  So all these thoughts are purely academical.

Net-net, what does this mean to me?  It means Cynthia now has StarHub TV and SingTel mioTV channels to watch.  I can say goodbye to console gaming and eBay off my PS3 today.

PS. I do like mioTV’s ability to retain the signal’s aspect and resolution and let us have 3 levels of zooming in and stretch and what not.  That way, the faces and arms on TV for the non-HD channels are not stretched unnaturally.

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I have always wanted to make a listing of the electrical appliances used across four power sockets in my living room here in my website.  I guess now is a right time to do so.

I think I may have reached a critical stage on how many electrical appliances I can support in my living room.  I kid you not.  If I am not careful in manually load balance the demand, the circuit breaker would trip.  If I am lucky, my home would be blacked out.  Otherwise, the entire tower may black out.  I pray that none from my condo reads this.

In no particular order, here is a laundry list of what are plugged in, of which three of the four power mains can be switched off if not used.  That is a pretty sophisticated power saving mechanism I have derived lately.

  1. Plasma TV
  2. Wireless headset that is perpetually connected to the TV
  3. Main telephone
  4. Portable telephone (with charger)
  5. Sony Playstation 3
  6. Network-attached Storage (my home server and more)
  7. Squeezebox (to stream my music wirelessly)
  8. Squeezebox controller (believe it or not, it is a computer on its own)
  9. Audio amplifier (that is also used for gaming, video, home studio, and etc.)
  10. CD player
  11. Blu-ray player
  12. Radio player
  13. StarHub Hubstation HD
  14. mio Box (modem and home network for broadband)
  15. mioTV setup box
  16. Wired modem for mioTV
  17. HDD recorder (because my mioTV does not come with one)
  18. Network switch (yes, I have that many devices)
  19. 24″ LCD computer monitor
  20. My power hungry computer
  21. Maxtor external on-the-fly backup drive for my computer
  22. Printer
  23. 22″ LCD computer monitor
  24. Cynthia’s computer
  25. Computer speakers for Cynthia’s computer