This Is Why Everyone Needs A Tech Support Buddy

I don’t envy the tech support folks. Everyone has a tech support friend on speed dial. I have a few too. My buddy JP is a cool dude. His girlfriend though, being in the same department as mine, one day gave me a strange look and said to me, “because of you, my boyfriend dropped whatever he was doing with me and texted with you!”

Nah. Just kidding. She is cool too, though I was being threatened to be on her black-list time and time again.

Lots of fans!

As you know, technical issues seldom happen in isolation. Domino effect is part of the game. AMD has recently update Catalyst Center to version 15.20, getting ready for Window 10 – which I care less. My in-game video recorder Action! fails to launch. I read up on the forum and it is due to this new driver. So I downgraded my video driver with an old installation and all of a sudden, my screen would turn black while the computer (and my game) would still be running.

Oops. My graphic card Sapphire R9 270X 4GB is still brand new. I quickly updated my video driver back to the latest version (after making a video on Venom). Problem persisted! That’s no good. Once the screen goes black, I have to cold start my machine. Ugh.

This went on for quite some time. Could it be the game Marvel Heroes I am playing? Not compatible with the latest AMD video driver? I switched to Tera Online. Everything seemed fine. I returned to Marvel Heroes, turned all setting to low and it worked. The moment I turned a knot up, black screen came to visit.

Could it be my graphic card then? Running out of options and opinions, I texted my tech support buddy JP. His first response was, “check if anything is loose”.

After 3 hours of going back and forth, testing for all scenarios, it turns out that one of the two power cables has come loose. I secured the connection and everything works beautifully like before.

JP’s girlfriend must be really hating me right now. I am so ready to face her wrath this coming Monday in office.

 

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